About Apartment Security Guards Orlando

The founder of Nexus Security Firm is James Franklin, with over 15 years in law enforcement behind him. At a rented community that experience goes into the coverage pattern itself: which hours carry the incidents, what an officer may and may not do about a resident or a guest, and how a report reads when a property manager needs it for a lease enforcement file weeks later.

Dispatch is staffed 24 hours a day, every day, so a call at three in the morning reaches a person.

That matters in this category more than most, because the calls that come from property managers rarely arrive during office hours. A resident has been assaulted in the garage, a building has lost power and the gates are open, an officer has called out, or something happened overnight that the regional will ask about at nine. New inquiries about coverage and pricing reach the people who handle contracts during business hours, Monday to Friday. Written contact comes in through the form and gets picked up the same way.

We ask for the pattern before we quote anything: what keeps happening, where on the property, and at what hours.

Incident logs, police call histories and the resident complaints your office has been fielding all help. If you have no log, the questions we ask start building one. Then a supervisor walks the community with you, usually at the hour the incidents occur instead of at ten in the morning when a property looks fine to anyone. What comes out of that walk is often as useful as the coverage: dead lighting, a gate that has stopped closing, a stair door that does not latch, a fence line pushed down at the rear. Those findings go back to you before a schedule is priced, because a property that fixes them needs fewer officer hours. You then get a written scope covering posts, hours, armed or unarmed, what the officer handles and what falls to Orlando police, and a rate with the factors behind it explained.

Search FDACS Class B agency license B 1900066 on the Florida Department of Agriculture and Consumer Services Division of Licensing public lookup.

It is a public record and you need nothing from us to look at it. Florida licensing under Chapter 493 is specific: a Class B is the agency license that lets a company provide security officers, a Class D is the individual unarmed officer license requiring 40 hours of FDACS-approved training and valid two years, and a Class G is the armed license requiring 4 hours of firearms requalification each year of its two-year term (FDACS Division of Licensing). Ask every company you are considering for its agency number in writing, and ask for certificates of general liability and workers compensation naming your ownership entity and your management company. Plenty of Orlando companies describe themselves as licensed and insured without printing anything a property manager can verify.

An officer arrives, reads the pass-down from the previous shift, and starts with a full round of the property.

Buildings, breezeways, stairwells, laundry rooms, the parcel area, amenity decks, dumpster enclosures, the perimeter and every parking area. From there the shift alternates rounds with static time wherever the log says the events concentrate, on deliberately irregular timing so the pattern cannot be read from across the street. Amenities close at posted hours. Resident calls get attended and logged. Anything found broken, unlit or propped gets written up for maintenance before your office opens. Each incident produces a write-up with a time, a location and what the officer observed, and the documentation goes to you. The supervisor assigned to your community attends the post, reviews the log, and is the continuity when an officer is out sick or moves on.

What our officers do not do is detain, handcuff or physically remove people who present no physical threat. They ask people to leave, call Orlando police when the situation requires it, and write it down. That line is where private security in Florida ends, and a company offering to cross it is offering your property a liability.

We cover rented multifamily across Orange, Seminole and Osceola counties from the Lawton Road office.

That includes downtown Orlando, Mills 50, Colonialtown, Conway and Curry Ford, the Semoran corridor, Azalea Park, Waterford Lakes, Avalon Park and the Alafaya and UCF submarket, Winter Park, Maitland, Altamonte Springs, Casselberry, Oviedo and Lake Mary, MetroWest, Dr Phillips, Sand Lake, Hunters Creek and Meadow Woods, Lake Nona and the Medical City area, the International Drive corridor, and Kissimmee and the 192 stretch. Nexus Security Firm is licensed statewide, so multi-property portfolios reaching outside the metro are handled from the same contract.